Method 4: Update Windows 10 to the latest version I have a small, home studio recording setup: An A&H (Allen & Heath) analog mixer, a Kurzweil PC2/X keyboard, a laptop audio interface, and a few Mic preamps. If you've exhausted your options and the audio still isn't working in your XPS 13, consider contacting Dell Support.Right-click on your audio device listed in the menu and choose the Uninstall device option. Your computer will be reset to the restore point you chose.ĭell has a fantastic customer support system in place. If your audio very recently crapped out (especially after a Windows update or the installation of a new app), you can set your XPS 13's settings back to a point before things went wrong.Ĭhoose a restore point before things went wrong by clicking on it.Ĭlick Finish. Realtek InstallShield will open.Ĭlick Finish.
Navigate to Dell's driver support web page using your favorite web browser.Ĭlick Audio.Type devmgmt.msc and hit Enter on your keyboard. Click the Search Windows field in your taskbar.Uninstall and reinstall XPS 13 audio driversīefore going any further, you want to ensure your audio driver isn't causing the problem. The solution to a faulty headphone jack? You're probably going to need a replacement, but there is something you can try before going that far. If you're not getting any sound from them when you're not in diagnostic mode, it might mean your headphone jack sensor has failed - it thinks you still have a set of headphones in and therefore won't play any sound through your XPS 13's main speakers. If you do hear a loud beep it means your speakers are working (at least from a hardware perspective). If you don't hear a loud beep, it likely means your speakers have failed and you should contact Dell about a hardware replacement. Click Yes when asked if you can see the colored bars.Select Diagnostics using the arrow keys on your keyboard.
Uncheck all boxes in the Enhancements field.Ĭlick Play test sounds.Right-click the speaker icon in your taskbar.This method has reportedly solved hissing and static noises.
If you haven't already tried, here's how to use Windows troubleshooter for your audio problems. Yes, you might have already tried the troubleshooter. Yes, this might seem obvious to some of you. VPN Deals: Lifetime license for $16, monthly plans at $1 & more This could kick your XPS 13 in the butt and get the audio working again. If your audio suddenly doesn't work upon waking your XPS 13, plug in and unplug your headphones. If you unplug headphones while your XPS 13 is asleep, Windows might think they're still plugged in when you wake up your laptop.
Uninstall and reinstall XPS 13 audio drivers.Here are some fixes that have helped other XPS 13 users and will hopefully get the audio in your Dell XPS 13 working again. There are countless forums across the internet that attempt to fix this problem, most with a different, unproven fix method. Plugging in or unplugging headphones sometimes won't register, drivers will sometimes stop working, and Windows 10 updates will sometimes decide to work against you. It's a common problem, especially the 9343 model, so you're not alone. So your Dell XPS 13's audio is being finicky.